Cancellations - 24 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. 
 

Payment may be requested in advance for some services. In these cases, failure to pay at least 24 hours in advance of the appointment may result in cancellation of the appointment.
 

Kate's Canine Coaching reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Kate's Canine Coaching, to constitute a risk to safety).
 

All dogs will be on lead during training unless prior agreement has been reached with Kate's Canine Coaching.
 

The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to give a refund for that session (either complete or partial) or relocate the training session to an online platform is at the discretion of Kate's Canine Coaching.
 

The trainer will apply personal judgement and cut short a training session, if necessary, if the trainer feels that the dog is not coping well. In the case of anxious dogs, the trainer may do the initial session with the owner only or split the initial consultation into two shorter sessions.
 

Although Kate's Canine Coaching cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.
 

All methods used are kind, ethical, force free and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.
 

All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. Kate's Canine Coaching accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.
 

Kate's Canine Coaching holds relevant insurance with Pet Business Insurance. However, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow the advice of the trainer.
 

Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility. Where necessary, the trainer will meet you outside your premises first and, in some instances, we may work only outside, taking a hands-off approach and/or working at a distance (especially in cases of anxious dogs).
 

In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.
 

You are happy for Kate's Canine Coaching to share success stories about your dog via social media, including the sharing of photos.
 

You are happy to write a testimonial if requested.
 

You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from Kate's Canine Coaching. Continued failure to do so may result in a termination of your support.
 

In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf.